Frequently Asked Questions

Start with what you’d like your skincare to help with. Our Skin Clue Guide helps you explore products by skin concern. Check the individual product’s ingredients, directions and warnings before choosing.

We’re growing our range, and some products are still on their way. “Coming soon” means that product isn’t available to order yet. Products with an active “Add to cart” button are available to buy. Browse our available products to see what you can order now.

Desert Revival is a 22-piece set, including 10 face masks and six ampoules. Watermelon Hydrate and Smooth & Clear are each 15-piece sets, including 10 face masks. Each set’s product page lists its contents, sizes and individual product directions.

Follow the directions on your chosen serum, including shaking it to mix the two phases before use where instructed. Application times and frequency vary between formulas, so check the product page and packaging rather than using every serum in the same way. Our Dual-Phase Serum Guide explains the range.

Look at the ingredient information on the product page and the packaging. Formulas can change, so always check the label on the product you receive, particularly if you have an allergy or sensitivity. Ask us if you need help finding a full ingredient list.

These details depend on the individual formula. Please check the relevant product information rather than assuming the whole range is suitable. No skincare product can be guaranteed to suit everyone; follow the label’s directions and warnings.

Standard UK delivery is £3.99, or free on orders of £50 or more after discounts. Your delivery charge is shown before you pay.

We aim to dispatch in-stock orders within 1–2 working days. Royal Mail Tracked 48 then aims to deliver in 2–3 working days after dispatch, so please allow around 3–5 working days altogether. This is an estimate. Our working days are Monday to Friday, excluding UK bank holidays. See Shipping & Delivery for full details and destination exceptions.

We don’t currently offer guaranteed next-day delivery. As a family-run business, we focus on packing your order carefully and giving you a realistic delivery estimate.

We’ll email your tracking details when your order is dispatched. The first courier update may take a little time to appear. For orders placed in TikTok Shop, check the tracking on your TikTok order page.

We offer delivery to selected international destinations. Available options and charges appear at checkout. Contact us before ordering if you need an arrival estimate; UK delivery timings don’t apply internationally.

Contact us as soon as possible with your order number. We’ll try to help before dispatch. If it’s already on its way, see our Returns & Refunds page for your cancellation and return rights.

Please get in touch with your order number and what has happened. We’ll help investigate and put things right where appropriate. Photos of damage and packaging are useful if you can provide them.

You should receive an order confirmation by email. Check your junk folder first, then contact us if it hasn’t arrived. Payment options are shown at checkout.

For eligible online purchases, you generally have 14 days after delivery to tell us you wish to cancel, then another 14 days to return the items. Conditions and exceptions can apply. Please read our Returns & Refunds page for the process, return costs and information about opened products. Your rights if an item is faulty or incorrectly supplied are separate.

Use our contact page. For an existing order, include your order number and the email address used at checkout so we can find it quickly.

Updated 22 October 2026 · AMZE & CO LIMITED, trading as AMZE®