Shipping & delivery

UK delivery at a glance

• Dispatch: we aim to send in-stock orders within 1–2 working days.
• Delivery: Royal Mail Tracked 48 aims to deliver within 2–3 working days after dispatch.
• Allow around 3–5 working days in total from ordering. This is an estimate, not a guaranteed arrival date.
• Cost: £3.99 for standard UK delivery, or free standard UK delivery on orders of £50 or more after discounts.

Our working days are Monday to Friday, excluding UK bank holidays. Orders placed at weekends or on bank holidays begin processing on the next working day. We don’t currently offer guaranteed next-day delivery.

When your order is on its way

We’ll send a dispatch email with your tracking details. Please allow a little time for Royal Mail’s first scan to appear after the label is created. You can follow your parcel using the link in that email.

Busy periods, bank holidays and courier disruption can affect arrival times. Some remote UK areas have different delivery aims. If we become aware of a delay with your order, we’ll let you know.

Available now and coming soon

Our dispatch aim applies to products available to buy. A product marked “Coming soon” isn’t available to order yet. We’ll update its product page when it arrives; we won’t give you an arrival date we can’t confirm.

Delivery outside the UK

Where we can ship to your address, the available option and cost will appear at checkout before payment. Our current standard international rates are £14.99 for supported EU destinations and £23.99 for other supported international destinations. The UK delivery estimate above does not apply internationally. Contact us before ordering if you need an estimate for your destination. Local import charges may apply where they are not included at checkout.

Need help with a parcel?

If your parcel is late, missing, damaged or contains the wrong item, contact our family team with your order number and a short description. We’ll help investigate and arrange the appropriate solution. If possible, keep the packaging and take photos of any damage so we can follow it up with the courier.

If tracking says “delivered”, check any delivery photo, your nominated safe place and with your household or neighbours. If you still can’t find it, please get in touch with us.

Need to change your address?

Contact us as soon as possible. We’ll help if we can, although we may not be able to change an order once it has been dispatched.

Ordered through TikTok Shop?

For purchases completed in TikTok Shop, use the delivery estimate, tracking and support options on your TikTok order page. Marketplace delivery options and charges can differ from our website. If a social-media advert brought you here and you checked out on amze.co.uk, the website delivery information above applies.

For returns, see our Returns & Refunds page. Nothing on this page affects your statutory rights.

Updated 22 October 2026 · AMZE & CO LIMITED, trading as AMZE^®